Returns and issues
Platform return flow
Open the order detail page and submit a return request with the affected items and quantities.
- Orders must be in delivered status before returns can be submitted.
- Wivvr return requests are accepted up to 30 days after delivery.
- Change-of-mind requests are accepted up to 14 days after delivery.
- Return quantity cannot exceed remaining eligible quantity for each order item.
- Each request must target items from one store only.
Merchant response
Merchants respond with return instructions, alternatives, or a resolution plan.
Post-delivery issues
When should I report an issue?
Report issues as soon as you identify a problem. If the return window has expired, use order issue logging from the same order detail flow.
Where do I report?
Use the issue reporting action on the order detail page or contact Customer care.
Important legal note
These platform workflow windows do not replace any statutory rights that may apply between buyer and seller. Detailed legal terms are reviewed separately.