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Customer care and complaints

Operational support steps for buyers and merchants.

For buyers

For order-specific help, open the order detail page and use the message seller panel first.

If your platform return window has expired, the same order page can log a post-delivery issue for follow-up.

For merchants

Use dashboard order and return tools to respond quickly, provide updates, and resolve disputes.

Unresolved or overdue order issues can be escalated into admin review workflows.

Platform support contact

General support: support@wivvr.co.uk.

Please include your order ID or store name where possible so the team can triage faster.

Data-protection complaints

Send data-protection concerns to support@wivvr.co.uk with "Data protection complaint" in the subject line so we can route and investigate quickly.

If you remain dissatisfied, you can complain to the Information Commissioner's Office (ICO). See the Privacy Notice for current ICO complaint/contact details.

Important legal note

This page describes current operational handling only. Any ADR or formal external dispute-resolution terms are reviewed separately.