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Help Centre

Clear, plain-English guidance for guests, buyers, and merchants.

Start with your role

Guests

Browse stores and understand why sign-in unlocks more features.

Buyers

Search, checkout, track orders, and resolve delivery issues.

Merchants

Set up a store, complete Stripe onboarding, and manage orders.

Popular topics

Legal and policy pages

FAQ

Do I need an account to browse?

No. Guests can browse stores, categories, and products. Checkout and order tracking require sign-in.

Why is Wivvr store-first?

Wivvr highlights independent storefronts so buyers discover shops, not just products.

Where do I find the shipping policy?

See the shipping policy for how postage is handled for buyers and merchants.