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Orders and tracking

What happens after checkout for buyers and merchants.

Order statuses

  • New: order placed and awaiting merchant confirmation.
  • In progress: merchant is preparing the shipment.
  • Shipped: tracking shared or marked as dispatched.
  • Delivered: marked delivered by the merchant or carrier.

Tracking updates

Tracking appears in your order detail page when the merchant adds it. If missing, contact the seller.

FAQ

Where do I see my orders?

Buyers can view all orders on the Orders page.

How do merchants manage orders?

Merchants use the Orders view in the dashboard to confirm and update shipments.

How do I raise a complaint?

Use order detail messaging first, then follow Customer care and complaints for escalation.