Merchant help

Becoming a merchant

Start with the Sell on Wivvr page, then sign in to access your merchant dashboard.

Create a store

Use Store Setup to choose a name, create your store profile, and confirm the store slug.

Complete business details

Add legal and contact details in Store Setup to stay compliant and speed up payouts.

Stripe Connect onboarding

Connect your Stripe account to accept payments and receive payouts. Checkout stays disabled until this is complete.

Payout timing policy

For the first 30 days after store approval, payouts are held for 7 days after each paid order.

After that period, a standard hold applies (2 days by default unless configured differently).

Payouts are automatically held for open returns, order issues, dispute/fraud review, or when Wivvr places a payout pause.

Choose a plan

Select Starter or Growth in your plan settings. Plans control monthly billing and available capabilities.

Adding products

Create products in your dashboard with clear titles, pricing, stock levels, and categories.

Upload compliant media

Use clean, well-lit images. Avoid watermarks and ensure images match the product sold.

Also review Prohibited items before publishing listings.

Managing orders

Review new orders, confirm inventory, and communicate with buyers if there are delays.

Adding tracking

Add tracking details once a shipment is created. Buyers will see updates in their order view.